Please comply with the following procedure diligently upon delivery of your order:
Upon delivery, inspect the contents of the order immediately. Inspect all deliveries with the delivery driver present.
Notify your carrier immediately to report any damage or shortage.
Freight damage must be noted on the delivery receipt. Failure to notate such damage will result in your loss. Releasing the delivery driver and signing delivery receipt "Subject to inspection", may result in your loss.
If such a loss or damage does occur, save the carton and packing material.
Notify King Luxury Lighting immediately to report any damage or shortage. We will not be liable for damages reported after five business days post-delivery.If your Item(s) do arrive damaged photographs will be required to validate a damage claim and determine best course of action to resolve issue. Please send photos to firstname.lastname@example.org.
Please inspect the packaging!!!!
The Return and Cancellation Policy described below applies only to CONSUMER online purchases made through our website at www.kingluxurylighting.com
FINAL SALES: All sales of items marked as Sale are final. FINAL SALE/RETIRING/NON-RETURNABLE items cannot be returned for credit or refunds, Some Items and Brands are NOT RETURNABLE.
For all other items, to be eligible for a credit or refund as described below, the product must be returned intact in its original packaging and must be accompanied by a UNIQUE RETURN NUMBER requested here or provided by customer service . Please note that refunds are only available for online purchases returned by mail.
Returns are accepted within 30 days from the shipped date.
If any item, other than FINAL SALE or items marked NON-RETURNABLE merchandise, purchased at www.kingluxurylighting.com fails to meet your expectations you must submit a request here or contact customer service to get your UNIQUE RETURN NUMBER, include it with the item in its original packaging and return it to:
RETURNS FOR DEFECTIVE ITEMS AND WRONG ITEMS SHIPPED :
Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged:
Please note that all defective item(s) are subject to inspection.
To ensure proper processing, on the Return Form indicate the reason for return, either defective or wrong item shipped. If defective, describe the defect and if you would like a replacement. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return shipping cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the Return Shipping Receipt along with the UNIQUE RETURN NUMBER. The shipping credit amount is subject to the following for returns from U.S: If UPS ground, FedEx ground, DHL ground or USPS Priority mail is used, full amount will be reimbursed. If overnight, 2 day, or 3-day service is used, only the amount UPS ground would have charged for the same return will be refunded to you, not the actual amount spent. For returns from International addresses, the shipping credit amount is subject to the following: If any standard shipping method is used, the full amount will be reimbursed. If any express shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent.
For questions, please contact our Customer Service department at 270-618-7771. Monday through Friday 7:30 am to 6:00 pm CST.
The following are considered NON-RETURNABLE merchandise:
Any item that is marked as nonreturnable
Any custom made or custom built fixture
Clearance items, custom quotes, special discounts, and orders of ten or more units
Any item that is not in resellable condition
Any item that is not in its original box with the original packaging materials and assembly instructions
Light bulbs, glass, parts and shades
Any item without the correct RMA number written on a separate sheet taped to the box
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.